Have you heard about these changes with Accreditation Reports! The Quality Agency announced that Consumer comments will be included in Audit Reports!

‘The CEO of the Quality Agency told the Play Up Conference in the week of 14 March that his organisation will be gathering and making public data from consumers and their representatives about the quality of care provided and the residents’ quality of life within aged care facilities.  He also advised that the data will be published on the Agency website as part of site audit reports from January 2017.

 Mr Ryan advised the Agency now planned to systematically capture consumer feedback using a validated interview tool and to include this in the site audit reports.’


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